FAQ - Frequently Asked Questions

If you have any quarry please check the below all answered.

You will receive one Certified, long-form copy of your DD-214. As well as, one digital copy. This form is a legal document that can be used for any official purpose. *Refer to “What is a DD Form 214?”

In the event that Angels Research Group searches for your record but is unable to locate/access your request, you will be provided a full refund minus the $40.00 processing fee. Angels Research Group reserves the right to refuse or cancel any order for any reason, upon notifying you of this cancellation. If you cancel your order by emailing/calling us within four hours of ordering, you will receive a full refund.

Through our website and online ordering form, customers can submit payment with any credit or debit card. For those who prefer a different option, you can contact an Angel Advisor, directly, and we are delighted to provide you with an alternative.

Your privacy and personal information is a number one priority at Angels Research. We offer a full staff that is HIPPA compliant and professionally trained to properly shred and dispose of personal information once we have finished processing it. Our website is protected by the industry leading SSL Encryption Technology to keep wandering noses out of your business. This means that any transaction processed through our website is as safe as using your online banking. Angels Research will never, under ANY circumstance, share or release your personal information to anyone other than our researchers and/or the government agency that is holding your requested documents. Your physical order forms are kept safe in our office that is protected by ADT security.

  • “On July 12, 1973, a disastrous fire at the National Personnel Records Center (NPRC) destroyed approximately 16 to 18 million Official Military Personnel Files.” The records affected:
    1. 80% of Army personnel discharged November 1, 1912 to January 1, 1960.
    2. 75% of Air Force personnel discharged September 25, 1947 to January 1, 1964 (with names alphabetically after Hubbard, James E.).
  • No duplicate copies of these records were ever maintained, nor were microfilm copies produced. However, in the years following the fire, the NPRC collected numerous serious of records that are used to reconstruct basic service information.
  • “Although the information in many of these primary source records was either badly damaged or completely destroyed, often alternate record sources can be used to reconstruct the service of the Veterans impacted by the fire.” -NARA
  • If your records are fire-related, this can cause considerable delay in the research process. Requests that involve reconstruction efforts may take several weeks to a month to complete. We will always give you an honest assessment of how long the process will take.

If you have any questions regarding the necessary content of the required forms, please contact an Angel Advisor so that we can walk you step-by-step throughout the process.

• The Veteran’s complete name used while in service.
• Service number (if unknown, write unknown)
• Social Security number
• Branch of service
• Dates of service
• Date and place of birth (especially if the service number is unknown)
• If you suspect your records may have been involved in the fire of 1973 (fire page hyperlink), also include:
• Place of discharge.
• Last unit of assignment.
• Place of entry into the service, if known.
• All requests MUST be signed and dated by the Veteran or next-of-kin. *Please refer to “Who can order DD214’s” (hyperlink)

Yes. You will get 2 Certified long-form copies of your DD214. They will show the “Narrative Reason for Separation,” your “Character of Service,” and your RE and SPN Codes. They are legal documents, and can be used for any official purpose.

Possibly. At separation or ETS the service branch creates multiple copies of the DD214. If the service member requests copies of the DD214, they are given a long and a short copy of the DD214. These are called Member copies 1 and 4. If the service member is given the “member” copies, the service branch then retires the service copies, usually the service copy 2, to the personnel file, and these will be the copies available for certification and delivery. They are carbon-copies of the “member” copy 4 and can be used for any official purpose. If the service member does not request the copy 4, then it is retired to the personnel file also, and we would be able to provide certified copies of this document to you when you order.

Your payment to us consists of a processing fee and a document delivery fee. The processing fee is $40, which will cover our time processing your request. This fee is non-refundable unless you cancel your order within 3 hours of placing it. Our refund policy is that if we can’t help you for any particular reason, we will refund your entire payment, minus the $40 processing fee.

Since our company is based on delivering your records as fast as possible, we normally start working on your request very soon after you order. Once we have finished the search for your records and compiled them, the majority of our work is complete. If you cancel by email within 3 hours of ordering, we will give you a complete refund. If you cancel over three hours after you’ve placed your order, because we have already put in time to find your records. We will refund your payment in full minus the $40 processing fee. Funeral or burial requests can’t be cancelled. Fire-related requests can not be cancelled. Once your records have been sent from the warehouse, you can not cancel, there will be no refund.

When you place an order your payment consists of a processing fee and a document fee. The processing fee is $40 and covers our time looking for the location of your record, placing the order for it etc. The remainder of your payment is the delivery fee for your document. Our guarantee is that if we can’t access your record and deliver your documents, regardless of the reason, no matter how much time we have put into it, we will happily refund your money and give you

We order our records early in the morning, every single business day. Therefor your record will be ordered the day after your request has been made. If you ordered your records through our website at 4:00 P.M. Eastern Standard Time on Monday, we would submit your request the following morning, on Tuesday. Any requests submitted on Friday will consequently be ordered first thing Monday morning. Since all of our business revolves around government agencies, like the National Archives, Department of the Navy etc, our times only include business days. The turnaround times are a solid reference and do not count Saturday and Sunday.

Basically, no we can not guarantee we will find it. We can promise you we will look for it and give you your money back (minus the processing fee) if we can not obtain it. Sometimes we come across customers who have been trying for years and years to find their DD214’s. They have been directed in every single direction and yet still nobody can help them find their missing documents. So therefor we can’t guarantee that we can find your DD214. Sometimes they may have been lost over a period of 25 years or were never created in the first place, because you served in the Army Reserve. DD214’s are only created to document separation from active duty.

We can not guarantee that your points will all be there. We are not in any way a part of the military or an entity thereof. We research and dig for your personnel files. Anything in your military records is determined by the governing branch. We can not fix errors, typos, inaccuracies, or injustices. This is something you need to take up with the military branch you served for. Usually the points statements are in order, but if they aren’t, it is not our fault, or our responsibility. We can not guarantee anything except that we will provide you with the points that exist in your military file as soon as we possibly can. The same statements above apply to the DD214 as well.

Yes. We can get any document you place an order for so long as it is in military personnel file. When you fill out the order from on our website you will be asked which documents you would like to order. The first option is to order just your DD214. The second is to order “Any Other Documents.” If you check the box to order “Any Other Documents,” a dialogue box will open, and you can enter in whatever it is you want to order, such as your Points Statements, NGB22, or whatever other personnel files you may be looking for.

You can pay with any credit or debit card through the website and the online ordering process.

It’s very easy to order your records. You fill out the online form, sign it electronically using your mouse, complete the payment using a credit card or debit card and submit the form by clicking the submit button. Once we receive your completed forms we will order the personnel file and immediately begin to copy your records so that we may get them to you by mail as quickly as possible.

It only takes approximately 1 – 5 days to complete our end of the process. Because we are working with government agencies, times may differ. Particular National Guard records may take longer than 1 – 5 days to process depending on your year of discharge, physical location of the record, and the state you were discharged from. If you have partial or incomplete information this may also cause the process to slow down. If your service took place prior to 1970 and you do not have the service number, this can cause the process to slow down substantially as we look for that number. If your records were damaged in the 1973 fire at the National Archives, this will take even longer to recover. We will give you a true assessment of how long the process will take and we will keep you up to date as we continue to search for your files. The majority of requests are completed within 5 – 10 business days.

We may still be able to help you depending on the details of your situation. Under these circumstances please give us a call and we’ll be able to let you know for sure. Normally only one order can be processed at a time, but in some cases we can work around that issue.

We work with records of many different types here at Angels Research Group and we take your privacy and personal information very seriously, it is our number one priority. Our website is protected by industry-leading SSL Encryption Technology to keep wondering noses out of your business. Any transaction processed through our website is as safe as using your online banking. We will never share or release your personal information to anyone other than our researchers and the government agency holding your documents. We have also been approved by the National Archives and Records Administration to provide our services at the National Archives. Your physical order forms are kept safe in our office and are shredded once we are finished with them.

Unfortunately, each branch of the military requires a separate search, and so they will require separate payment for each. In some rare cases we can access multiple records from a single file and in these instances there is no extra charge. You may call us to discuss the details and we will be able to give you a better idea on the matter. We do not intend to take everything we can from our customers and therefor want to work things out in the best possible way. If your military personnel records are in specific locations and require deeper searches then we may charge you additional fees. These are all determined case by case.