Privacy Policy

Disclosure

Disclosure of your information is voluntary. If the requested information is not provided, it may delay servicing your inquiry because the facility servicing the service member’s record may not have all the information needed to locate it. Angels Research is not employed, endorsed by, or affiliated with the National Personnel Records Center or the National Archives.

Privacy Policy

The personal information gathered by Angels Research, including, but not limited to, name, address, telephone number, email address, social security number and credit card number is used for the processing and locating of one’s military documents, upon request. By agreeing to the Terms and Conditions of Angels Research, you hereby authorize Angels Research to collect this information for necessary distribution. Disclosure of the information is voluntary. All information collected is considered confidential and will ONLY be used by Angels Research to distribute to the National Personnel Records Center (NPRC) and any other agency, of the Federal Government, in possession of the documents you have hired Angels Research to acquire.
Through various communication options, Angels Research provides all clientele with access to their information and the right to correct or revise their information. Angels Research takes all the required and necessary precautions to protect this information from any and all unauthorized access, distribution and disclosure.

Turnaround Times

With an average turnaround of 21 – 28 business days, depending on the branch and dates of service, Angels Research is committed to providing its clientele with expedited service on a regular basis. The turnaround time provided to you by Angels Research is an estimation of when our organization will have the requested record(s), not a guarantee. If the requested information is not provided, it may delay servicing your inquiry because the facility servicing the service member’s record may not have all of the information needed to locate it. Generally, you are to receive your requested digital copy upon the same day we receive it. Depending on your choice of mail service, your paper copy will be delivered, within several business days. * Any requested articles that were destroyed in the NPRC fire of 1973, could take additional time to locate, process and replicate of approximately two to eight weeks.

Refund/Cancellation Policy/Order Acceptance

If Angels Research is unable to locate/access your records, you will be provided a partial refund of $40.00 to cover the processing fee. We pride ourselves in expediting the record request process, which results in a very timely submission on your behalf. Once we submit the request to any record center, it is not possible for us to cancel or reverse the request, so no refunds will be provided. Angels Research also reserves the right to refuse or cancel any order for any reason upon notifying you of this policy. I have read and agree to the terms and conditions.